Waited longer than expected to get help going
I reached out to support early on because I had questions about the database and the calling tools integration. The wait time to get a clear answer was longer than I expected. After I signed up and tried accessing features, I had to contact telephonic support multiple times. Each time, it took a while for them to address my issues over the phone, and some follow-ups were needed. The communication was generally straightforward but definitely slow. The actual onboarding material covered most topics but did not answer some specific questions I had about features. That meant more back-and-forth with support. Invoicing and payments were smooth, but the initial delay in communication with support made me feel like the process could be simpler. I would tell a friend that it’s usable software but expect some waiting for answers. Once you get help, it works, but the start was not very quick or smooth for me.