2 out of 52 of 5Verified purchaseSupport and communication
waited ages for support to pick up my call
I mostly use the software during my regular day working hours but every time I needed to call support it took way too long for someone to answer. The telephonic help is fine when you do get them but the wait times do not fit in well with busy schedules that vary a lot. Sometimes I waited more than half an hour in the queue which just put me off. It would be great if support hours were adjusted or if they could offer more options to reach out quickly. Otherwise the software itself has some useful features but the slow communication really annoyed me.