Waited ages for any support response
I signed up expecting timely and helpful telephonic support since the onboarding flow promised quick assistance. However, the reality was very different. The moment that really frustrated me was when I had to wait over two days for a call back after reporting an issue with the dialer tool. Before that, it felt like the training offered was rather generic without much hands-on guidance, which added to the confusion. The automatic updates are supposed to keep the software smooth, but sometimes they seemed to happen without any notice, and that disrupted my workflow. I had hoped that the database feature would integrate seamlessly with my existing setup, but it didn't quite match what I needed. Overall, the delay in communication combined with these small mismatches made the experience disappointing. I can’t say the system worked for me as I had imagined or what was presented, which is why I’m giving one star.