Wait was way too long for support to respond
Reflecting back, I found the support and communication very disappointing primarily due to the excessive time it took to get any meaningful response. Navigating through the software was tricky initially because the wording and labels on calls and database features weren’t intuitive, and when I reached out for help, the delay made things worse. I remember waiting several days just to clarify a basic usage issue, which really impacted my confidence in the platform. Even on follow-ups, the explanations were vague or came too late to be of much help. I had hoped for a smoother experience with clearer communication from the support team, especially given the software’s complexity. Looking back, I think improvements in clarity of labels and faster telephonic support could genuinely change the user’s experience for the better, but unfortunately, I didn’t get that from WFHI.