wait times long but some parts were okay
Honestly the biggest problem was just how much waiting I had to do. Every time I called support, I kept getting put on hold or transferred around before anyone helpful came on. I get that things can get busy but it felt excessive and sometimes I had to repeat my issue multiple times to different people which was tiring. On the plus side, when I finally got through the person was usually polite and knew what they were talking about. They did manage to explain the dialer features well once the call connected properly. The automatic updates also seemed to happen without me having to make any changes, so that was convenient. Mostly though I just felt stuck in long queues and that was frustrating. The sign-up and billing steps were probably the smoothest part of the whole experience, so I can say those worked fine at least. But overall I expected less hassle and delays from support calls especially if you need help quickly.