Wait time and repetition thoda zyada tha
Maine socha tha ki sales se contact karna jyada straightforward hoga, lekin mujhe kaafi baar waiting karni padi and baar-baar similar information deni padi, jo thodi disappointing thi. Jab maine pehle call kiya, mujhe laga process quick hoga, par har baar call pe mujhe wahi basic questions repeat karne pad rahe the about my requirements and setup preferences. Ye expect nahi kiya tha, kyunki main thoda advanced aur smooth process ki umeed kar raha tha. Dusra bada surprise tha payment process me thodi confusion — mujhe invoice samajhne me thodi dikkat hui kyunki labels clear nahi the, toh maine baar baar client care se baat karni padi. Jo bhi doubts clear karne ke liye jo waiting thi, wo bhi thodi zyada lagti thi. Haan, training demos the jisme maza aaya and unhone thoda clarity di ki software kaise chalana hai, iska credit dena padega. Lekin overall sales aur support ka jo initial interaction tha, wo mujhe announcement se kaafi different laga. Thoda aur efficient aur patiently samjhane wala approach hona chahiye tha, kyunki jab aap naya software le rahe ho, toh full clarity chahiye hoti hai without baar baar delay ke. Agar ye thoda better hota toh main zyada comfortable feel karta purchasing ke waqt. Abhi mujhe lagta hai mujhe thoda aur waqt lag sakta hai fully settle hone me and use karne me.