Voice support call was helpful but rest was unclear
One thing that really stood out during my experience was a particular telephonic support call where the representative patiently walked me through the steps to set up the dialer. That moment boosted my confidence hugely because I felt someone was truly listening. However, besides that incident, I found other communication less straightforward – some emails and portal messages weren’t as clear or timely as I expected. This made me a bit unsure on whether my issues were fully understood or addressed promptly. So overall, while I left that support call feeling reassured, my general confidence in the overall support and communication remained mixed. This left me with an impression that they can handle direct real-time help well but other channels might need improvement.