very surprised by how quickly they responded
When I first signed up, my main concern was how accessible the training and onboarding would be. From the start, the team was impressively responsive — they answered my questions quickly during the first few days of exploring their call tools and database. That really helped me get comfortable with the functions much faster than I expected. I did have a small reservation about the pacing of the training sessions; sometimes the detail was a little overwhelming on the first go, but the quick responses made it easier to manage and ask for clarifications. Another pleasant surprise was how the automatic updates didn’t disrupt my workflow at all — they happened behind the scenes without me needing to do anything extra. On top of that, the telephonic support felt genuine and was available whenever I needed a bit of help, which made me feel supported even though I was using the software remotely. Overall, this unexpected speedy communication definitely boosted my confidence in getting up to speed with the software setup.