Very smooth usage daily, but occasional glitches do appear
Overall, I've been very pleased with the training and onboarding — it gave me a good head start, and day-to-day use of the software is quite smooth. The calling tools and dialer perform reliably, and the database feature fits well into my workflow without any major issues. Automatic updates are pushed regularly and haven't caused any downtime, which I appreciate. That said, there are minor glitches occasionally, like a slow load time for the database or a brief delay in the dialer connecting. These moments are rare but do interrupt work briefly. Training adequately prepared me to handle most issues on my own, though I did reach out for priority support twice, and their telephonic assistance was prompt. So while I wouldn’t say it’s flawless software, I find it to be a really practical and well-maintained product that makes remote workflow easier. A couple of bugs remain, but they’re manageable and outweighed by the benefits.