Very responsive, though a little more follow-up would help
The onboarding and training phase with WFHI was impressively responsive. Whenever I had a question about the software features or needed clarity on the dialer functionality, the support team was quick to reply and guide me through the proper setup. They seemed genuinely keen to ensure that I could handle the remote workflow tools without any hassle. I appreciated how my calls for help were treated seriously and I got sensible advice rather than generic responses. However, something I felt was missing was a proactive follow-up from their side after training sessions. It would have been great to receive reminders or check-ins to ensure everything was still running smoothly or to address any unasked questions that might have popped up once I started actually using the system regularly. Other than that, the sign-up and payment process was straightforward and did not require much back and forth, making the start simple. Overall, the experience was pleasant and supportive, but a little more engagement post-training might have added real value for ongoing users like me.