Very frustrating setup; I wouldn't repeat this process again
My experience with the training and onboarding was not positive in the slightest. From the outset, setting up the database and accessing the dialer was confusing and poorly coordinated, leading to repeated attempts and wasted time. Much of the setup felt like a one-off burden rather than a process that would ease over time. The guides were not clear enough to help me through ongoing issues, and automatic updates frequently changed things without adequate explanation, which led to further complications. Telephonic support was inconsistent; sometimes I reached them easily, other times calls went unanswered or I was passed around. The payment and invoicing system was far from straightforward, with unclear details that required several calls to clarify. Frankly, the overall experience was frustrating enough that I am hesitant to engage with this system again. I had hoped for a smoother, more efficient onboarding, but the reality did not meet those hopes. In its current state, I cannot recommend repeating the process to others based on what I've endured.