Very confusing from start to finish
The training and onboarding process was frustrating because nothing was explained clearly. When I first signed up and tried to access the software, I wasn’t sure what the next steps were. The training materials were vague and didn’t properly show how to use the dialer and calling tools. I kept waiting for clearer instructions but they never came. The database feature seemed useful, but I never got to use it properly because I felt lost. Automatic updates happened but I wasn’t told how they affected the system. The support calls took a long time to connect and when I did get through, the help was limited. Overall, the entire experience felt disorganized and unclear. I ended up spending more time trying to figure out simple tasks than actually working. It was a very disappointing start and I couldn’t get comfortable with the software at all.