Very confident after support call, training otherwise mixed
The moment that really boosted my confidence was during a telephonic support call when I was struggling a bit with the dialer setup. The support team patiently walked me through a troubleshooting step that I hadn’t tried before, and suddenly the call software worked perfectly. That specific interaction made me feel that if ever I get stuck, help is reachable and effective. Still, outside of that moment, the training sessions felt somewhat broad and at times left me guessing on the best ways to use the database feature effectively. Not all explanations were clear, which made me a bit unsure initially just after the training. So, while the overall support and communication helped me a lot, it felt like a mixed bag. The clear dedication during calls was excellent, but I would have liked more concrete examples during the training itself. The onboarding flow wasn’t as smooth as I hoped, but at least the support helped balance that out when I really needed it. I feel confident now but it definitely took some effort to get there.