Very clear training, but I missed a follow-up recap
Overall, the training was quite clear and helped me understand the remote workflow software well. The instructions were laid out step-by-step, making the onboarding process straightforward for someone with moderate tech skills. The trainers explained the basics of the dialer tool and database management effectively, which gave me confidence to start working independently. Automatic software updates were mentioned and seemed manageable, so I knew the platform would stay current without me needing to intervene. What I found slightly lacking was a summary session or even a quick recap after all the modules. A concise review would have made it easier to retain important points, especially about using the calling tools daily. Also, while the onboarding flow was mostly smooth, I think it could use clearer signposting at some steps to prevent any confusion about what to do next. Still, telephonic support was easy to access when I needed clarifications, which compensated for minor gaps. The invoicing and payment process was also simple and transparent. I will definitely continue using this software but would appreciate a final summary in future training sessions to tie everything together.