Verdict: Support explanations fell short for me
I found the telephonic support overall to be fairly polite and eager to help, but their explanations lacked clarity for my specific problems. They tried to walk me through the setup process and how the calling tools should be working, but the technical jargon they used made it difficult to follow. On the other hand, I appreciated their willingness to spend time on the call and answer my questions. The automatic updates, which I expected to improve the system seamlessly, ended up creating confusion as some features changed without clear prompts. I believe some documentation could have helped clear things up, but that wasn't always made available. The sign-up and payment part was straightforward and the invoicing was timely, at least. Overall, while I acknowledge the effort from support, the lack of clear communication on complex issues meant I struggled to get comfortable using the software effectively. So my verdict is that the support explanations were not clear enough for me.