Verdict: setup support was patchy, ongoing communication less so
I have mixed feelings about the support and communication offered by WFHI, especially regarding what is a one-off setup issue versus ongoing help. To start, the initial setup did get some help that was fine; I wouldn’t say it was outstanding, but the support team was responsive enough to get me through the basics. That seemed like the one positive part. However, once past the initial stage, the support and communication felt pretty minimal. For everyday questions or troubleshooting during actual workflow days, I often had to wait a lot longer or repeat myself, which was frustrating. I understand the need for prioritizing, but the lack of ongoing interactive assistance or clearer channels for specific technical problems left me feeling a bit stranded. So, the verdict is that setup had acceptable support in a limited window, but continual communication and help after that were below what I expected or hoped for. Hopefully they improve in that area to balance things better, but based on what I experienced, support going forward felt patchy.