Usually more prompt than I expected
When I began the training and onboarding process, I was expecting a much quicker response time based on what I'd heard. The initial setup steps were fairly straightforward, and the support people answered my questions promptly during the early modules. However, as I moved deeper into the more technical sessions, responses from the team sometimes lagged longer than I'd anticipated, especially when I reached out during peak hours. This was surprising since they initially seemed quite responsive. On the other hand, the training materials themselves were comprehensive and filled many of the gaps before I even contacted support. This balance of mostly good responsiveness but occasional slow replies gave me a mixed impression overall. Additionally, the onboarding sequence introduced me smoothly to the dialer and database features, which worked as expected. I appreciate that the updates during this phase improved usability without interrupting my progress. All in all, the experience was a mix of satisfaction and minor frustration with communication timeliness, which was different from what I had expected at the beginning but understandable given the scope of the program.