Using support took more time than I expected
Initially, I thought that any problems with the software or dialer would be quickly handled through the telephonic support. But as I used the software day to day, I realized that getting help needed a lot more effort than I was expecting. Some days I’d call and wait a long time before even reaching someone who understood the issue. Then, on top of that, sometimes the problem wasn’t fully solved in one go, so I’d have to call back or try other ways to fix it myself. The updates to the software also changed some things unexpectedly, which led to new problems that support wasn’t immediately ready for. Overall, keeping things running smoothly demanded more time and patience than I would have liked. One positive was at least the sign-up and payment process was pretty straightforward and didn’t add to the complexity. Still, the day-to-day support experience was quite a stretch in terms of effort and time investment.