Useful training, though hours coverage could be better
The training offered was practical and covered the main features suitable for my working schedule. The onboarding content aligned well with my usual hours, usually daytime, making it easier to focus and absorb the material. However, I found that training sessions or resources covering late evening or extended hours were absent or limited. Since my work occasionally requires some flexibility, this gap was noticeable and made me miss out on support during certain time frames. The database and dialer tools were explained clearly for regular use but seemed geared mostly toward standard office hours activity. I managed to work around this limitation by reviewing recorded sessions on my own, but real-time training during more varied hours would have been preferable. Overall, the existing content met day to day needs adequately, but broadening the schedule for training availability would be helpful.