Useful training but some labels could have been clearer
The training and onboarding experience overall had its moments of helpfulness but also certain frustrations that balanced each other out. In particular, I found that while the general flow of onboarding was arranged properly, some of the wording used for certain features and buttons did not quite match what they actually did, which led to a few moments of confusion. For example, the way the calling tool was labeled initially didn’t fully communicate its full range of functions, which required digging into manuals or calls to telephonic support to resolve. That said, the trainers did explain the core concepts adequately, and the structure of the sessions ensured I could get started comfortably by the time the automatic updates changed small bits of the interface. The database feature was explained well but could have used clearer examples directly related to my workflow. The sign-up and invoicing process was straightforward with clear instructions, so at least the administrative side was hassle-free. Overall, I appreciate the warmth and tone of the trainers and support but feel the training could be improved with more intuitive labels and word choices.