Useful training but missing some clarity on database use
You provided a solid training program that covered most aspects of the software and the onboarding process quite well. It took me a couple of days to get comfortable with the call dialer and the main dashboard features, which is reasonable given the complexity. However, I did find that the training lacked detailed explanation about the database feature of the software. I had to figure out some of the data management workflows through trial and error, which slowed me down initially. The automatic updates strategy is smart because it keeps the system current without me doing anything, but sometimes changes appeared without enough warning in the training. I think you could improve by including an updated walkthrough of the newest features in your onboarding sessions. The sign-up and invoicing experience was straightforward and hassle-free. Telephonic support was available when needed and generally helpful, although not always immediate. Overall, it did not take me long to get going with the main calling tools, but I do still find myself referring to the help section for the database part. Consider expanding that area in your presentations. All in all, your training gets most people started quickly, but some will appreciate a bit more guidance on managing their remote workflows with the database functionality.