Useful telephonic support but lacked proactive updates
Compared to other support systems I've used, the telephonic help here was decent but didn't quite exceed my expectations. Previously, I experienced systems where support was not only available but also proactively reached out with updates or suggestions. Here, the support was reactive; I had to reach out every time something needed fixing or explaining. The knowledge base was somewhat helpful but not as comprehensive as I anticipated. The clarity in communication during calls was good, but sometimes responses took longer than I hoped for, which delayed my work. Also, the onboarding training covered most basics but didn't prepare me well enough for some of the more advanced features I wanted to use. Overall, I felt the standard was okay but missing a proactive edge that I found elsewhere. Automatic updates to the software did work without hassle, which was a plus. Invoicing and payments were smooth and transparent. Still, I think this support system is functional but could benefit from more anticipatory assistance in future improvements and customer interaction.