Useful support, but the sequence could’ve been clearer
Overall the support was pretty helpful, but I did notice some steps in communication weren’t always in the clearest order. When I reached out for help about the dialer, I got some quick responses but the instructions sometimes jumped around a bit, so I found myself having to double-check or ask again. It wasn’t bad enough to cause real trouble, but it did slow me down a little. I also noticed that automatic updates sometimes arrived without much explanation, which made me uncertain if something had changed for the worse or better. One aspect that stuck out was the invoicing and payment process: this part was quite smooth, so it’s odd that the support around adjustments was a bit scattered. Overall, I think if the sequence of guidance was more linear and focused, it would have made the whole experience easier. I keep going back to how the help was fine but could be smoother to avoid those little hassles.