Useful support but order of steps could be clearer
My experience with WFHI's support and communication was generally positive, though I did notice one thing that could be improved. The telephonic support and prioritised assistance were very helpful whenever I needed clarification about the database functions or the dialer tool. The support team was patient and clear in answering queries, which definitely added value. However, the sequence of steps during onboarding and training sometimes felt a bit out of logical order. For instance, some aspects of calling tools were introduced before the database features had been fully explained, which created a small learning curve that could have been avoided. On the whole, the information provided was thorough and consistent, but a more streamlined approach to the material would improve understanding for newcomers. The automatic updates didn’t cause any major issues, and billing support was accessible when needed. So while the overall support was commendable, I think adding a clearer structure to the steps, especially in the training content, would make the experience smoother for everyone.