Useful support but didn’t quite sync with my working hours
I’ve found the telephonic support to be generally useful, and when I called, the staff were patient and knowledgeable. However, the catch for me was that the support hours didn’t perfectly align with my own typical working schedule, which meant sometimes I had to wait until the next day for help. This small gap was a bit inconvenient, especially when I was in the middle of a task and needed immediate assistance. Training materials were accessible online, which helped compensate for some of the support timing limitations. I appreciate the effort to update the software automatically, which often solved issues without needing to reach out. The sign-up and payment process felt straightforward and hassle-free, which I liked. Overall, the communication and support services met most of my needs but with a little reservation due to timing mismatches.