Useful product but you left quite some guesswork to us
From the beginning, the software looked promising and some training sessions were helpful, but honestly, there was a lot that you didn't explain upfront. I found myself figuring out key parts of the dialer and database features on my own, which slowed down my workflow unnecessarily. You provided updates automatically without clear notices, so sometimes I wasn’t sure if changes were due to my error or software updates. Also, the invoicing and payment procedure was mostly straightforward, but navigating early sign-up hurdles required effort that I did not expect. On the positive side, once everything was set up, calling tools worked effectively and integrating them into my daily routine became easier over time. The telephonic support was available but not always immediately clear or detailed enough to solve all my issues. I appreciate the core benefits your platform offers, but you definitely could improve by offering more upfront guidance and clearer communication to reduce the time users spend resolving confusion by themselves. Overall, the product was good but I felt I had to work quite hard to get it running properly.