Useful for those with basic needs, not for advanced workflows
Having tried other remote workflow software before, I found this one felt clunky in comparison when it came to support and communication. The telephonic support was especially underwhelming; waiting times were longer than I expected and the answers were often vague rather than helpful. It did cover the fundamentals I needed to get started and sometimes worked fine for simple calls using the dialer, but anything more complex seemed like I was on my own. The automatic updates didn’t seem to fix recurring issues promptly, which was frustrating compared to what I was used to. If your needs are limited to straightforward communication tools and you don’t require much help from support, this software might do. But if you value responsive assistance and smoother transitions during onboarding or training, I believe you’ll be better off looking elsewhere. The sign-up and payment process was routine enough, but didn’t compensate for the gaps in support. Overall, I wouldn't recommend it for anyone who expects more than basic features and decent help when problems arise.