Useful for those comfortable troubleshooting, not for beginners
The training and onboarding process had a lot of good material, but what really impressed me was how they handled the issues when things did go wrong. During my first week, I hit a snag with the dialer not integrating properly, which could have derailed my workflow. The support team was quick to respond and guided me patiently through the steps to fix it. While this meant some delay, the training materials included useful troubleshooting guides that matched the live support's advice. That said, I feel this setup may not suit those who prefer a fully hands-off, guided approach as it requires some initiative in problem-solving. The initial sign-up and invoicing were straightforward, which kept the early stage from becoming overwhelming. The ongoing updates to the software have stayed smooth, although occasionally a new update would temporarily disrupt my database feature until I refreshed the system. Overall, the balance of self-help materials and accessible human support is good, but it’s best if you have some basic technical comfort. I wouldn’t recommend this to someone expecting all issues to be automatically resolved without any involvement from their side, but for a motivated learner, it’s quite suitable.