Useful for patient users, but might confuse others
I found that the support and communication were fairly straightforward but depended a lot on how you approach them. For users who are comfortable with taking time to work through explanations and asking follow-up questions, the service can be a good fit. However, if you expect instant clarity or step-by-step walk-throughs without much personal effort, this setup might not suit you well. The wording in the software isn’t always immediately clear, and the dialer has some quirks you might need help with. While telephonic support is available and polite, it may not always make you feel fully confident in quick calls. I completed sign-up and payment easily and found invoicing to be transparent. Automatic updates typically run smoothly without user input, which is helpful. Overall, I would say this suits users who don’t mind a moderate amount of self-navigation and can wait for some back-and-forth in communication. It’s less suited for those needing fast answers or clear-cut guidance all the time.