Used to it now, but not always smooth sailing
When I first started using WFHI’s support, it was a bit rocky. The first call took longer than expected to get connected, and the instructions I got about the dialer’s settings were confusing. But after that initial experience, things settled into a more routine pattern. Over the next few weeks, I noticed the database updates worked well with hardly any glitches, and support usually answered my questions in a reasonable time. Still, some days the automatic updates would disrupt my calling workflow unexpectedly, which led to needing a quick support call. That wasn’t always ideal since sometimes the team was busy or I had to explain again what was happening. Despite that, the overall impression is that it’s usable day to day if you’re prepared to adapt to minor hiccups. I’d tell a friend it’s workable software and support, but don’t expect everything to run like clockwork all the time. Just be ready to troubleshoot along the way.