Used better support before, here not so great
I was really hoping WFHI would provide better support and communication, especially since I had gotten used to a different service earlier. The first thing I noticed was how the telephonic support didn't match up to the quick, understanding responses I was accustomed to before. With the previous platform, whenever I had issues with the dialer or database, their team was prompt and clear, which helped me fix problems fast. WFHI's responses, however, felt slower and sometimes less clear, which left me frustrated. The training sessions also felt less detailed than I'd expected, particularly about navigating the software and understanding updates. I was excited about the automatic updates feature thinking it would enhance the experience compared to what I had used before, but it sometimes caused unexpected changes mid-work without adequate explanations. On the bright side, the sign-up and invoicing process was smoother than I thought; at least the initial flow was understandable. Overall, the communication and support here fell short of my previous experiences from clarity and speed perspectives. While the software has promise, my interactions with support and training did not convince me that this would be better for me than what I'd been using before.