unusual sequence in sign-up steps
I was a bit surprised by how the sales and pre-purchase process was laid out. The initial contact didn't lead me straight into the details I expected about the software features. Instead, I had to navigate through invoicing info before even getting to the talking points about training and onboarding. It seemed odd to me that the billing setup was almost front-loaded instead of waiting until after I was comfortable with the software. That said, the sales assistance was helpful when I did reach out, but the order felt counterintuitive. I think it would make more sense to have a clear demo and a structured training explanation first and then handle invoicing and payments after. It wasn't a negative experience, just something that caught me off guard because I usually expect the technical and functional side to be highlighted before financial details. Overall, the steps were logically complete, but the sequence left me a bit puzzled at the start. I guess streamlining that could improve the sense of flow for potential customers.