Unusual labelling made one piece tricky
My experience with WFHI support and communication was balanced. Most of the time, the staff was clear and helpful when I reached out by phone. However, the wording on their FAQ page and some labels in the software did stand out as confusing. For instance, the database section had labels that felt counterintuitive and didn’t quite match what I expected from their titles. This made certain features harder to find initially and required me to call support for clarity. On the positive side, once I asked, the support team explained things well and walked me through what the labels meant, which resolved the issue. I think improving the wording and labels would make it easier to navigate without needing extra help. So overall, communication was effective but the labels caught my attention for the wrong reasons before it got sorted out.