Unsure if I'll need support next time, and here's why
You provided decent help when I contacted support, and the people were generally patient with my questions about the updates and the dialer settings. On the other hand, some solutions felt like they required a fair amount of trial on my own before the support could address the root issues. Because of this, I’m not fully convinced that I will need your help every time I use the software moving forward. The onboarding training gave a good overview but lacked detail for some database features that caught me off guard later. I do appreciate the automatic updates working quietly in the background, though, which reduced interruptions. So while your communication is helpful, I think the balance between dependence on support and self-sufficiency isn’t perfectly clear yet. It might be better if some instructions were clearer from the start to reduce the need for repeated contact.