Unsure if I’d need support again but generally positive
Reflecting on my interactions with the support system, I feel somewhat ambivalent. On the one hand, their telephonic assistance was helpful when I encountered hiccups during installation and setup of the WFHI software. The explanations about using the dialer and configuring databases were detailed enough to guide me through the initial phases. On the other hand, some follow-ups took longer than expected and responses at times lacked full clarity, which left me wondering if future issues would require repeated help. The training sessions were informative but not exhaustive, so that might also mean I’ll end up needing additional guidance later on. As for the sign-up and billing, those processes mostly went smoothly with straightforward invoicing and payment steps. Automatic updates rolled out without any noticeable glitches on my end. I feel cautiously optimistic about managing the platform independently in the future, but I wouldn’t be surprised if I do need to call support again. Overall, while the experience was mixed, it was positive enough to make me comfortable continuing with the service.