Unresponsive team made FAQs click too late
I felt really frustrated with how slow the communications were when I first signed up to know more about the software. Every time I tried to reach the sales team for clarification about the onboarding and training, the responses came late or not at all. This delay made the whole process confusing so I had to resort to FAQs and guessing instead. Even the invoicing questions I had were not answered promptly, which decreased my confidence a lot. While the software itself seemed okay at first blush, the poor connectivity with the support team meant I couldn’t fully understand how to use key features like the dialer or the database. It was only after multiple attempts and waiting that I finally got some clarity, but by then it felt like lost time. Maybe if they were more proactive during pre-purchase, I could have made a better decision quicker. Honest communication from their side would have made a big difference, but sadly that moment never really clicked for me.