Unmet Expectations but Support Tried Hard
I initially expected a very smooth and quick handling of problems from WFHI, given their promises and sales pitches. However, when issues suddenly cropped up during setup, the response was slower and less effective than I hoped for. While I anticipated fast resolutions, the reality was a bit frustrating, as some problems lingered longer than expected. On the positive side, the support team demonstrated genuine effort to understand and fix these issues, which was better than what I feared. The communication was sometimes unclear but more helpful than I had predicted. Compared to other software vendors I've dealt with, WFHI’s approach seemed somewhere in the middle—neither particularly smooth nor catastrophically bad. I appreciate their attempts and patience but expected a bit more efficiency early on. So in sum, while the support didn’t fully meet my expectations, it showed promise that with refinement, future interactions could be better.