Unlikely to use the support again
From the start, I found the communication with telephonic support less reassuring than I hoped. When I encountered difficulties setting up the calling tools and database integration, their responses were slow and not always clear, which added to my frustration. While I understand the software requires time to get accustomed to, the lack of prompt and helpful guidance made the whole experience quite discouraging. The invoicing and payment process also felt unnecessarily complicated, and I struggled to make sense of some of the steps, leaving me unsure if my payments were properly processed. Given all this, I doubt I will reach out to their support team again if I decide to revisit using the product. It felt like every call for help led to more confusion, and that made me hesitant about continuing with the software or training. Overall, I am quite dissatisfied and would not recommend relying heavily on their support services based on my experience.