Unlikely to use again due to repeated waits
The support experience was frustrating overall, mostly because I had to explain my issue multiple times. Every time I called, they asked me the same questions, wasting my time. The waiting on hold was also quite long, which made the whole communication feel inefficient. While I did appreciate that they were polite and tried to help, the delay in addressing problems took away from the effectiveness of the service. I noticed that updates happened automatically, which was a plus, as I didn’t have to manually check for improvements or fixes. However, this small convenience was overshadowed by the support delays. On the plus side, the database feature was fairly intuitive, allowing me to organize contacts without much hassle. But the onboarding process was not very smooth for me, as I struggled to find the right training materials early on. Signing up was straightforward enough, and I had no issues with invoicing or payments, so that was one bright spot. Despite these positives, I don’t think I would immediately choose to repeat this experience because of the time lost dealing with repeated explanations and waiting. The workflow could have been made much easier if the support had been more responsive and less repetitive.