Unlikely to seek help next time
I had reasonably high hopes for the telephonic support given the onboarding experience, but it was quite disappointing compared to what I expected. When I encountered issues with the dialer and database syncing, I contacted support hoping for prompt guidance. While the representatives were polite, the advice they provided felt generic and didn’t resolve my problems effectively. The waiting times during calls were longer than anticipated, which interrupted my workflow. Automatic updates have caused some confusion in the past, and while these are supposed to improve the software, I found that not much changed for the better. Compared to my prior experiences with other platforms of a similar nature, this support felt below par. The invoicing and payment process was smooth enough, and I can grant them that at least. But overall, this interaction has lowered my confidence in reaching out to support again if new issues arise. I would likely attempt to figure things out on my own next time, as calling for help didn’t add value in this instance.