Unlikely To Return for Pre-Purchase Help
I would not choose to repeat the purchase process without needing assistance again. The initial sales interaction was somewhat confusing, with inconsistent explanations about what the software package included. I found myself having to call back multiple times to clarify several points that weren't clearly stated upfront, which took longer than expected. The pre-purchase training felt rushed, and I struggled to understand exactly how the calling tools and dialer functioned in practice. While I did get some information from the onboarding flow and database features, I still felt underprepared to use the system efficiently. The invoicing and payment process was okay — it went smoothly without errors — but that small positive doesn’t outweigh the overall experience. Given how scattered the sales and training support seemed, I doubt I’ll go through this without help next time. The promise of automatic updates sounded good, but I wasn’t confident enough in the initial onboarding to know if ongoing use will be easy or not. I was hoping for clearer guidance, but instead, I’m left unsure about what’s next.