Unlikely to repeat the payment process without help
I went through the billing and payments section with hope it would be straightforward, but unfortunately, it was more frustrating than anything else. Although the initial sign-up was okay, the invoicing that followed was a bit confusing for me, with terms that didn't feel very user friendly. I had to reach out to telephonic support to clarify some points, but even then, I was left unsure about some details. This made the entire payment process feel stressful rather than smooth. I don’t feel confident going through this again next time without help, mainly because of the lack of clear instructions or an easy way to track my payments automatically in the software itself. While I appreciate that some updates happen automatically, the process around billing didn’t inspire much trust or reassurance. It’s not that the system didn’t work at all, but the way payments were managed left me hesitant. If they improve transparency in invoices and provide more intuitive payment tracking, I might consider trying again. For now, I’m reluctant to repeat without substantial assistance because it was quite taxing to deal with the confusion. Overall, I hope they take a good look at this area and make it simpler for people like me.