Unlikely to redo the training without extra help
The training and onboarding experience left me quite uncertain about whether I'd be able to navigate the software smoothly on my own next time. The initial sessions were rushed and assumed a level of prior familiarity that I simply did not have. I found myself taking notes just to keep up with the pace, but there were still many features—especially the database and calling tools—that I couldn't access confidently. The automatic updates brought in changes that weren't explained well, which added to the confusion rather than relieving it. Although the support team was polite over the phone, the help offered felt limited and often required me to wait before I could get an answer. I realize that remote training can be challenging, but perhaps a more step-by-step approach or supplementary materials would help. As it stands, I would hesitate to go through the onboarding again without some form of substantial assistance to ensure I don't feel lost managing day-to-day tasks or invoicing effectively in the future.