Unlikely I'll use their support if trouble arises again
I’m not sure I’d go back to their telephonic support if a problem happens another time. Although they were polite on the phone, the resolution process felt slow and didn’t fully address my concerns. At first, I assumed some delays and technical hitches were normal, but when I tried to get help with a system glitch, the back-and-forth calls were frustrating. The training was fine for basic setup, but when something went wrong, the support didn’t seem equipped to solve issues promptly. Also, the automatic updates sometimes seemed to introduce new glitches rather than fix existing ones, which made me wary. Billing queries were answered, but again, with some delay and sometimes needing to repeat the details multiple times. It’s disappointing because I hoped for a smoother experience after being onboarded, but the support system didn’t feel sufficiently responsive or effective to convince me to rely on it again anytime soon.