Unlikely I’ll do this training again anytime soon
When I first started the onboarding, the process seemed straightforward with initial introductions to the software and the dialer. However, as the sessions progressed, I found myself needing to ask for help more often, especially with the database features and the calling tools. The training materials were sometimes confusing, leading me to seek customer support repeatedly. Although the support was polite, their responses took longer than I expected, which added a bit of frustration. Payments and invoicing were managed smoothly, which was a relief, but that did not compensate for the ongoing confusion with the technical aspects. Given this experience, I’m doubtful that I would go through the entire training again unless significant improvements are made to clarify the instructions and make the overall process more user-friendly. Waiting times and repetition in explaining some features felt quite excessive, and I think a better paced, clearer training setup could make a difference for future users.