Unimpressed compared to previous support services
To be honest, my experience with WFHI's support and communication hasn't lived up to what I was used to before. The telephonic support, while present, often felt slower and less helpful than other platforms I’ve encountered. It took quite a bit of back and forth to resolve even simple queries about the software’s features, which was frustrating. The onboarding and training materials were okay, but they didn’t quite match the depth and clarity of what I expected based on past experience. Updates were automatic, but sometimes they seemed to introduce new issues or change the user interface unexpectedly without clear warnings. I do grant that at least the invoicing and payment system was consistent and relatively straightforward, which I appreciate. Overall, the verdict is that this setup just hasn’t met my expectations, and I’m left wondering if I should continue investing time in it compared to alternatives I’ve used.