Unhelpful training, had to figure it all myself
The training and onboarding process offered no substantial guidance for me. I found that most instructions were minimal, and I had to figure out key features of the software on my own. There was no clear walkthrough for setting up the database or using the calling tools effectively. Automatic updates happened without explanation, often changing the interface and leaving me confused. Telephonic support was difficult to reach and when I did connect, I was given vague answers that did not help solve my issues. The sign-up and payment process was not problematic, but that was the only straightforward part of the experience. Overall, I spent a considerable amount of time experimenting with the software to make it work for my needs since the training did not prepare me adequately. The onboarding lacked structure, and I don’t feel this product worked for me in the way it was intended.