Unhelpful support made the whole experience frustrating
I tried contacting the support team multiple times but their responsiveness was disappointing throughout. First, I raised an issue about the dialer tool not integrating properly with my database. I waited two days without any reply. Then, after finally getting a call from them, the explanation was not clear and more like a generic response. I asked for step-by-step assistance but was told to check the user manual instead. I also mentioned problems with the automatic updates breaking some features temporarily during my workweek, and again, it seemed they were unaware or indifferent. For subsequent calls, I encountered long hold times and limited priority assistance, which was frustrating. The lack of clear, timely communication made me question the usability of the service. Support is critical when dealing with such software and I expected better here. This ongoing unresponsiveness was the single biggest disappointment in using WFHI’s product, overshadowing some of the software’s potential.