2 out of 52 of 5Verified customerSupport and communication
Unhelpful support led to unresolved issues
Support did not handle the problems I faced well at all. Each time something went wrong with the dialer, I had to explain the same issue repeatedly. The database feature caused errors which weren’t addressed promptly, leaving me stuck for days. Training was available but did not cover many practical aspects, so it was of limited help. Automated updates actually introduced new bugs instead of fixing the old ones. The invoicing process was straightforward and clear, at least that part worked without issues. Overall, the way WFHI handled issues was unsatisfactory and frustrating, and it left me feeling I could not rely on their support when I needed it the most.