Unfortunately it took too long to get proper help
I was expecting the support process to be responsive and clear based on the prior information I received, but my actual experience was quite frustrating due to the amount of time it took to get meaningful assistance. After submitting my query about the dialer and database features, I waited several days for a detailed response and had to follow up multiple times. When I finally connected with a representative, the guidance I received did not fully resolve my issues and was somewhat generic. The steps they suggested were out of order, which caused me to waste time trying solutions that were not relevant. Although the sign-up, payment, and invoicing procedures were as expected—smooth and clear—the overall support experience felt disappointing and did not meet the standard I anticipated based on the initial communications. I had hoped for quicker, more targeted telephonic help given the importance of the tools in my workflow. Unfortunately, the delay in support has made it difficult to effectively use the software despite its promising features.